Clean customer links
Send one stable respondent URL after onboarding, support tickets, launches, or account reviews.
USE CASE·Customer feedback
Customer feedback survey software for signals you can act on.
Create customer feedback surveys, share a clean link, monitor trusted responses, and export the findings your product, success, and growth teams need. Keep the customer comment, the survey question, and the final report tied together.
Feedback workspace
Survey link
1 clean URL
Responses
Live signal
Exports
CSV to PPTX
WORKFLOW·Customer feedback surveys
Ask clearly, collect safely, report quickly.
The strongest feedback loop is simple: make the question easy to answer, keep the response trail visible, and move the result into the next product decision. usurvey.it is designed for teams that need feedback to become a prioritized action, not another unowned spreadsheet.
Flexible survey questions
Use rating, multiple choice, open text, and follow-up questions to capture both scale and context.
Live response tracking
Watch submitted answers build into a usable signal before the survey closes.
Report-ready exports
Export CSV, XLSX, PDF, and PPTX files when product, success, or leadership needs the story.
FIT·Customer feedback
Built for customer moments that should not disappear.
Customer feedback is most useful when the survey names the moment, keeps the original answer context, and gives every team a clear way to review the result.
Onboarding feedback
Send a survey after onboarding to learn where setup slowed down, which handoff felt unclear, and what would help the next customer reach value faster.
Support follow-up
Collect feedback after support tickets so product and success teams can separate one-off friction from recurring process or documentation gaps.
Product prioritization
Ask active customers which improvement would most change their day-to-day work, then export the results for roadmap and account review conversations.
PROMPTS·Question ideas
Feedback prompts that lead somewhere.
Good customer feedback questions name the moment, avoid vague sentiment, and give the team a next action.
Onboarding
Find where activation, handoff, or setup felt unclear.
What almost stopped you from getting value in the first week?
Product feedback
Separate urgent gaps from broad feature requests.
Which product improvement would most change your day-to-day work?
Support follow-up
Capture the service experience while the context is still fresh.
Did this support interaction leave you confident about the next step?
TRUST·Customer data
Customer comments should not become loose files.
Keep workspace roles, protected sharing, and export decisions close to the survey. The person reading the result should know where it came from, which customer moment it describes, and how it can be shared.
Workspace rolesOwner, admin, editor, viewer
Response contextAnswers stay tied to the survey trail
Decision exportsFiles are prepared for review
FAQ·Customer feedback
Questions buyers ask before starting.
Can I use usurvey.it for simple customer satisfaction surveys?
Yes. Start with one focused survey, publish a respondent link, and review live answers from the workspace. The same workflow supports CSAT, onboarding, product feedback, and account review surveys.
Can I export customer feedback survey results?
Yes. Results export to CSV, XLSX, PDF, and PPTX files, depending on the workspace plan. That lets product, success, support, and leadership teams review the same answer trail in the format they already use.
Is customer feedback data protected?
Yes. usurvey.it includes workspace roles, protected sharing patterns, and export controls for respondent data. Teams can keep collection, review, and reporting in one place instead of copying sensitive comments into loose files.
Ready to collect the next customer signal?
Start free